At Elaasa, we aim to deliver your fashion essentials safely and on time. Please read our Shipping Policy to understand how and when your order will reach you.
Shipping Locations
- We currently ship across India
- At present, we do not offer international shipping
Order Processing Time
- All orders are processed within 1–3 business days
- Orders placed on weekends or public holidays will be processed on the next working day
- You will receive an order confirmation and shipping notification once your order is dispatched
Delivery Time
- Metro Cities: 3–5 business days
- Non-Metro / Tier 2 & 3 Cities: 5–7 business days
- Remote Areas: 7–10 business days
Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
Shipping Charges
- Standard shipping charges (if applicable) will be calculated and displayed at checkout
- Free shipping offers, if available, will be clearly mentioned during promotions
Tracking Your Order
- Once shipped, you will receive a tracking link via email/SMS
- You can track your order status using the provided tracking number
Delivery Attempts
- Our courier partners will attempt delivery up to 2 times
- If the delivery is unsuccessful due to incorrect address or unavailability, the order may be returned to us
- Re-shipping in such cases may incur additional charges
Address Accuracy
Please ensure that:
- Shipping address is complete and accurate
- Mobile number is correct and reachable
Elaasa will not be responsible for delays or non-delivery due to incorrect information provided by the customer.
Damaged or Missing Packages
If you receive:
- A damaged package
- Missing items
Please contact us within 48 hours of delivery at support@elaasa.com with clear photos/videos for quick resolution.
Force Majeure
Delivery may be delayed due to events beyond our control such as natural disasters, strikes, lockdowns, or courier disruptions. We appreciate your patience in such cases.
Contact Us
For shipping-related queries, please reach out to:
📧 Email: support@elaasa.com
📍 Location: Uttar Pradesh, India