Effective Date: [17-12-2025]

At Elaasa, we value your time and trust. This Cancellation Policy explains how and when you can cancel an order placed on our website https://elaasa.com/.

1. Order Cancellation by Customer

• Orders can be cancelled only before they are shipped from our warehouse.
• Once the order has been shipped or handed over to the courier partner, cancellation is not possible.

To request a cancellation, please contact us as soon as possible with your order number.

2. How to Cancel an Order

You can cancel your order by:

• Emailing us at support@elaasa.com, or
• Contacting our customer support team through the details provided on our website.

Cancellation requests are processed only during business hours.

3. Refund for Cancelled Orders

• If your order is successfully cancelled before shipment, a full refund will be initiated.
• Refunds will be processed to the original payment method used at checkout.
• The refund may take 7–14 business days to reflect in your account, depending on your bank or payment provider.

4. Cancellation After Shipping

• Orders that have already been shipped cannot be cancelled.
• In such cases, you may be eligible for a return after delivery, subject to our Return & Refund Policy.

5. Non-Cancellable Items

Certain items may not be eligible for cancellation, including:

• Items marked as non-returnable or final sale
• Customized or special-order products (if applicable)

Such exclusions will be clearly mentioned on the product page.

6. Right to Cancel by Elaasa

Elaasa reserves the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Payment issues
• Suspected fraudulent activity

In such cases, a full refund will be issued.

7. Policy Updates

Elaasa reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective once posted on the website.

8. Contact Information

For any questions related to cancellations, please contact us:

📧 Email: support@elaasa.com
🌐 Website: https://elaasa.com/

End of Cancellation Policy